Hub Support
Help inside Hub
Choose Help, Hub Help (⌘?) in Hub. The help window has a search box and covers every part of Hub, from making a first hub to moving to another Mac.
Contact
Email bmedicineuk@gmail.com. I usually reply within five working days.
To help me help you, please include:
- what you were doing and what happened;
- Hub's version: choose Help, Copy Version Details in Hub and paste it into your email;
- a screenshot, if something looks wrong.
Please don't send hub files or emails that hold private information unless I ask for them.
Common questions
Where are my hubs kept?
In the folder you chose when you first opened Hub. Settings, General, Hubs folder shows it, with Show in Finder.
How do I use Hub on another Mac?
Settings, Another Mac makes a copy of your hubs, and the files you choose, in your iCloud Drive, without moving the originals. Hub Help explains the steps (search for "another Mac").
Hub says it needs permission for a folder.
The App Store version of Hub can open only the folders you allow. Click Allow Access… where Hub shows it, or use Settings, Access.
How do I start, change or cancel my subscription?
Settings, General, Subscription in Hub: Plans… to start the free month or a plan, Manage Subscription to change or cancel it in the App Store.
I subscribed on another Mac.
Click Restore Purchases (in Settings, General, Subscription), signed in with the same Apple Account.
I have a code.
Click Redeem Code… in the Hub Subscription window or in Settings, or open the link that came with the code.
What happens when my subscription ends?
Everything you have put in Hub stays yours to open and use; only adding new things needs a subscription. See the Terms for the details.
How do I ask for a refund?
Refunds are handled by Apple: reportaproblem.apple.com.
Does Hub send my projects anywhere?
No. Hub has no account and no analytics, and it makes no internet connections of its own. See the Privacy Policy.
What does Hub need?
macOS 14 Sonoma or later, on a Mac with Apple silicon.